Return & Refund Policy

Vendium is a marketplace platform. Each vendor sets their own return and refund policies. This policy describes our role and vendor responsibilities.

As a vendor, you must:

• Clearly display your return policy on your store
• Honor refund requests within your stated timeframe
• Process refunds through Paystack within 7 days of approval
• Maintain accurate product descriptions to minimize returns
• Respond to customer disputes promptly

When you approve a refund:

• The refund is processed through Paystack to the customer's original payment method
• Paystack handles the actual fund transfer (typically within 24 hours)
• Refund fees may apply as per Paystack's policy
• The refunded amount is deducted from your next settlement
• Refund status can be tracked in your dashboard

If a customer initiates a Paystack dispute or chargeback:

• You will be notified immediately
• You have 7 days to provide evidence (order confirmation, delivery proof, communication)
• Paystack adjudicates the dispute based on evidence
• Repeated chargebacks may result in account suspension
• Chargeback fees will be deducted from your account

Vendium is NOT responsible for:

• Product quality or condition upon delivery
• Shipping delays or lost packages
• Customer disputes about product accuracy
• Enforcement of vendor refund policies
• Direct resolution of refund disputes (you must handle with customer first)